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Jean Jacques KERMAIDIC

Puteaux

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Boulogne-Billancourt ainsi que le résultat des européennes dans les Hauts-de-Seine.

En résumé

Pre Sales Technical Management,
Business Development,
Trainings for the Sales force,
Customer Presentation,
Trainings of Partners,
Technical Support Management,
Over the last 16 years CA Technologies experience in the realm of programs and process management with distinguished record of leadership in planning, client needs assessment, customer service and technical support, and maintaining excellent customer relations. Recognized regularly for bringing strategic thinking and process orientation to Technical Support projects and linking those processes to key applications and or personnel for successful corporate-wide implementation(s). Seasoned in working with a variety of clients simultaneously and respected for my ability to be resourceful and innovative in solving problems and developing new approaches to doing business. During any engagement, I am valued for interpersonal

Specialties: • Excellent relational skills
• Good writing skills.
• 25 years’ experience in Information Technologies



Mes compétences :
ITIL V2

Entreprises

  • CA Technologies - Escalation Director

    Puteaux 1999 - maintenant The two major parts of this role is to act as Client Executive for EMEA who improves our customers' success and experience in the post sales phase of our software lifecycle, particularly in the top customers segment.This position is responsible for the proactive management of incidents that affect customer's successful use of CA Technologies solutions. Lead incident, remediation and value program activity within a set of customers. Establish trusted account relationships with a demonstrated impact to customer satisfaction and sales results.

  • SA SCRIBA - Technical Director, Recruiter

    Mérignac 1998 - 1999 Building from scratch Services Business Unit (Scriba Multi-Services), hiring and motivating Technical Services team up to 70 people
    Management of technical Services BU (70 people).
    Implementation of support organization and tools to improve quality of service provided to customers.
    Follow-up of large customers.
    Answers to RFI/RFP.
    Business Development.
    Training of Sales team.
    Follow-up of existing customers.
    Provide network and systems integration, validation and administration services.
    Conduct consulting projects, and provide project management assistance.

  • Infodis - Technical services Director - Recruiter and HR officer at DJCM acquired by Infodis

    1994 - 1998 Technical services Director - Recruiter and HR officer at DJCM acquired by INFODIS
    http://www.infodis.com/

    Software engineering and consulting firm, specialized from the outset in advanced IT techniques.

    Management 90 people in direct report (Junior product manager, junior technical support, junior pre-sales ,support)
    • Evaluation of new product, competitive analysis, selection of new products, pricing, positioning,
    Preparation of marketing events (exhibitions, demonstrations, conventions ...)
    • Purchase and stock management
    • Relations with large accounts
    • Wording of commercial documentation and other literature
    • Technical support management

  • T.P.M. Europe - Technical Director

    1991 - 1994 • Technical support manager Management of a team of 12 people
    • In charge of training and coordination of pre-sales and hot line support
    • Training of OEM technical support
    • Consulting for litigious cases
    • Training of sales forces
    • Installation and maintenance of a FirstClass BBS for technical support
    • Market screening
    • M.I.S. manager; Macintosh, Windows 95, Windows NT, file server, mail server, Internet, access router

  • JP stremler SA - IT technician, Network Engineer, and Clipper 95 developer

    1988 - 1991 Network Engineer (Novell and Lan Manager) and Clipper 95 developer
    Company Groupe JPSA (Versailles):
    Pre-sales support Consultant
    Client education
    Post-sales support Consultant
    Technical support Consultant

Formations

Pas de formation renseignée

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