Matthieu PINARD

En résumé

Entreprises

• Universitet i Oslo - Responsable formation et communauté / DHIS2 Academy and Community Coordinator

  2013 - maintenant Senior Engineer - DHIS2 Academy and Community Coordinator within the DHIS2 Core Team
  
  Key responsibilities:
  • Coordination & professionalization of the DHIS2 Academy. DHIS 2 Academy is the hub for training, sharing and networking. Venues are organized in 5 areas in the world: West & Central Africa, East & Southern Africa, Latin America and Asia.
  • Creation & implementation of the online DHIS2 Academy to increase the reach of HISP capacity building.
  • Coordination & structuring of the DHIS2 Community.
  • Member of the Management Team.
  
  Key achievements:
  • Coordinated the organisation of 7 DHIS2 Academies and participated to 6 of them.
  • Actively participated in streamlining and standardizing the organisation of an Academy by local HISP node.
  • Initiated the implementation of openEdX as the LMS for the coming online DHIS2 Academy project (online classes).
  • Supervised 3 master students doing their thesis on training content and implementation of LMS (Learning Management System).
  

• Universitet i Oslo - Responsable formation en ligne

  2013 - maintenant

• MORE Mobile Relations (part of Telenor) - Consultant / Consultant

  2009 - 2013 Consultant - Mobile Consultant in the Delivery Team at More Mobile Relations
  
  Key responsibilities:
  • Implementation of mobile CRM campaigns and mobile learning programs on multiple channels: IVR, SMS, mobile internet and Bluetooth.
  • Integration of mobile sites using responsive frameworks such as Bootstrap (HTML5, CSS3, JQuery).
  • Industrialisation of the campaigns creation and management processes.
  • Definition of functional specifications for the internal platforms (SMS/MMS and mobile internet), and participation in the roadmap definition.
  
  Key achievements:
  • Implemented mobile learning and mobile CRM and mobile marketing campaigns for telecom operators, car and handsets manufacturers, retail and electronic equipment chains.
  • Integrated Mobile First sites using responsive design framework.
  • Initiated process improvements in campaigns implementation and testing as well as reporting.
  • Specified functional requirement for internal platforms.
  • Actively participated in the implementation of the group strategy 2012.
  

• Makina Corpus - Consultant Marketing Telecom / Consultant

  Toulouse 2008 - 2009 Interim Products & Services Department manager for Telma (Fixed, Mobile, Internet Operator) in Madagascar.

• TELMA (Telecom Malagasy) - Directeur Produits et Services / Head of Product and Services Department

  2008 - 2009 Interim Head of Products & Services Department for Telma (Fixed, Mobile, Internet Operator) in Madagascar.
  
  Key Responsibilities:
  • Defined product feature requirements and interacted with IS/IT and vendors.
  • Defined and ensured the well implementation of the Operator Services and Products.
  • Established and coordinated User Acceptance Tests (functional and technical).
  • Designed and delivered field tools and training for sales and customer care.
  • Ensured each project incorporates proper benchmarking against mobile practices targeted at delivering the best possible mobile customer experience for Telma customers.
  • Initiated process improvements and managed projects, including project planning, budgets, communication structures, risks.
  • Managed a 4 people transversal and multi-cultural team.
  
  Key Achievements:
  • Defined roadmap 2009 for Mobile/Fixed Products and Services (voice and data services).
  • Managed and wrote e-voucher solution, Mobile Payment (cash in, cash Out, P2P Cash, P2Cash, Merchant payment, Salary payment), MMS, VAS, 3G Trial functional specifications.
  • Set up a core project team focus on the launch of the innovative and social services in Madagascar.
  • Negotiated features and pricing with selected vendors: 6 digits $US savings.
  • Increased retention and ARPU.

• Screentonic (part of Microsoft) - Responsable Support & Formation / Support & Training Manager

  2007 - 2007 Support & Training Manager
  Responsible for the set-up and the management of customer support for STAMP (platform designed for mobile advertising):
  • Created and managed a ticketing tool, dedicated hotline and e-mail system
  • Launched and developed training programs for customers (facilitated the sessions)
  • Coordinated the editing of a multilingual user manual and online help with an external agency
  • Dedicated Project manager for EMAP, 2nd Top client of STAMP

• MoConDi - Chef de projet / Project Manager

  2007 - 2008 Responsible for IT operations, MeYou (mobile phone application - J2ME) project launches and ongoing MeYou development.
  
  Key responsibilities:
  • Principle contact for MoConDi’s technological partner, Integra Micro
  • Responsible for the direction and maintenance and ongoing development of MeYou
  • Task-tracking and team leadership
  
  Key achievements:
  • Managed the handover of MoConDi’s 10 servers (Linux and Windows) and their associated services and applications from the former technology partner (MCR in Romania) to the current partner (Integra Micro in India)
  • Coordinated the knowledge transfer of platforms and solutions between MCR and Integra Micro
  • Ensured the timely delivery of projects and launch of MeYou instance for a Tier One Italian mobile operator
  • Defined the MeYou Roadmap and specified functional requirements in cooperation with the Product Manager

• Screentonic - Chef de Produit / Product Manager

  2006 - 2007 Product Manager
  Responsible of implementing the STAMP strategy from market launch to support:
  • Captured market requirements, defined the product roadmap and functional specifications
  • Facilitated the co-operation between developers, sales and management
  • Ensured the integration of new customers in France, Belgium and the UK.

• Netsize - Chef de Produit Marketing / Marketing Product Manager

  Meudon 2003 - 2006 Marketing Product Manager
  Responsible for the product marketing of m-Suites (mobile services management application) and m-Entertainment (mobile marketing platform):
  • Created the roadmap and product specifications of m-Suites and m-Entertainment
  • Liaised with developers and project managers
  • Provided Netsize’s 18 local offices with training and support on customer projects
  • Produced marketing tools and documentation

Formations

• Conservatoire National Des Arts Et Métiers

  Paris 2004 - 2005 Gestion des Projets innovants

• ICN (Nancy)

  Nancy 1999 - 2003 Marketing International

• Lycée Kleber (Strasbourg)

  Strasbourg 1997 - 1999 Prépa EC voie éco

• Lycée Louis Pasteur

  Strasbourg 1994 - 1997 ES - Classe Européenne anglais

Réseau

• Clément HUGÉ

• Frederic SANTOS

• Inès BOUKADI

• Laurent CUTTOLI

• Pascal BARBIER-PUENTE

• Philippe CHERON

• Sébastien HUVEAU

• Sébastien MELLINGER

• Thomas VARANNE