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En résumé

Entreprises

• Ebookers.com - Car Product Executive

  Genève 2013 - 2014 ● Maintained database and ensured it was updated with suppliers’ information, also participated with new suppliers / destination opening (both setup and testing)
  ● Maintained database and ensured it was updated with worldwide locations of all the suppliers, making sure they correctly displayed both in back office system as well as on the platform for the consumer
  ● Maintained Terms and Conditions of the suppliers
  ● Made sure correct car descriptions and car pictures were on the website and liaised regularly with suppliers in order to make sure fleet was updated
  ● Maintained Rate / codes database making sure suppliers were being sold at the correct rates
  ● Managed rate loading in accordance to the different booking paths
  ● Promotion implementation and making sure rates are correctly displayed as per agreed promotion with suppliers. Flagged all discrepancies to the Car Supplier Manager for action
  ● Engaged in project developments, with active participation, bringing ideas, backup testing before release for go/no go
  ● Flagged any technical issues encountered on back office or website and followed up with technical teams
  ● Point of contact with car companies for locations update, fleet updates
  ● Work with the CRT team and car rental companies to be able to react quickly to resolve customer complaints

• Amadeus IT Group - Customer Service Representative

  Sophia Antipolis 2010 - 2013 ● Serve as Amadeus product users' point of contact and ensure
  timely resolution of reported product utilisation difficulties
  ● Analyse and correct problems received from Amadeus product
  users according to agreed service levels.
  ● Respond to customer requests for information concerning
  system functionalities, system status, down time, procedures,
  installations, set-up, error messages and general services
  ● Provide customer relationship management services
  ● Maintain problem tracking records and work orders
  ● Coordinate new customer implementation and modifications
  affecting existing customers
  ● Contribute to internal documentation and support tools

• Arias & Mun?oz Lawfirm - Meetings and Events Coordinator

  2009 - 2010 ● Track/Plan/Coordinate events and activities
  ● Plan/Coordinate in-house activities
  ● Supervise the Cleaning Team
  ● Supervise in-house catering
  ● Supervise the Reception Team
  ● Forecasting
  ● Scheduling
  ● Revise/create policies, guidelines and procedures

• Books and Dreams - Administrative Manager

  2009 - 2009 ● Inventories
  ● Event coordinator
  ● Marketing
  ● Sales
  ● Forecasting
  ● Scheduling
  ● Facility maintenance
  ● Coffee shop supervision
  ● Employee supervision

• Arias & Mun?oz Lawfirm - Meetings and Events Coordinator

  2008 - 2009 ● Track/Plan/Coordinate events and activities
  ● Plan/Coordinate in-house activities
  ● Supervise the Cleaning Team
  ● Supervise in-house catering
  ● Supervise the Reception Team
  ● Forecasting
  ● Scheduling
  ● Revise/create policies, guidelines and procedures

• Western Union - Credit Initiation Department / International Agent Support

  Englewood 2003 - 2008 Credit Initiation Department
  ● Review and approve businesses for money transfer products
  ● Review and analyse client credit scores
  ● Contract review
  ● Activation of accounts
  
  International Agent Support
  ● Provide service over the phone and email to WU agents all over the world
  ● Create procedures to speed up the service
  ● Assisted money transfer security departments
  ● Gave small crash courses to employees
  
  Cross - training with other departments (Network Enrollment)

• SWISS TRAVEL SERVICE - Account Manager

  2003 - 2003 Specific and Individuals Account Manager
  ● Travel arrangements for clients outside of Costa Rica contacting us via email

• TERRANOVA Travel Agency - Counter Agent / Account Manager Corporate accounts / Walk ins

  2002 - 2003 Counter Agent / Account Manager Corporate accounts / Walk ins
  ● Travel arrangements for INTEL
  ● Travel arrangements for smaller companies and walk-ins

• American Airlines - Reservation and Ticket Agent

  comte de new castle 1996 - 2002 Reservations Agent – Telephone Assistance
  ● Customer Service
  ● Travel arrangements
  
  Customer & Agent Support – Ticket Counter
  ● Customer Service
  ● Travel arrangements
  ● Supervisor on duty: In charge of satellite office
  
  Reservations & Group Coordinator
  ● Coordinate /Travel Arrangements for groups of up to 70 passengers

Formations

• Colegio Universitario De Cartago CUC (Cartago)

  Cartago 1993 - 1996 Business and Tourism Activities with a minor in Travel Agency Administration