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Mukwayanzo FRANCIS

BRUSSELS

En résumé

Mes compétences :
account management
Team Management
SAP
reporting management
relationship management
order management
employees development
direct marketing
coaching skills
Vendor Management
Project Management
Presentation Skills
Pre sales
Microsoft Windows 9x
Microsoft Windows
MARKET RESEARCH
Logistics
Customer Relationship Management training
Customer Relationship Management
Business Development

Entreprises

  • IT JOB BOARD - BUSINESS DEVELOPER

    2012 - maintenant In accordance with the company am responsible over the whole sales cycle towards the benelux IT market.
    From lead generation to direct marketing campaigns followed by account management and retention initiatives.
  • None - Market Research

    2010 - 2010 TRAVELING, MARKET RESEARCH AND NETWORK ACTIVITIES
  • RECRUITMENT CONSULTANCY - SALES

    2009 - 2009 Reason to leave: End of contract

    Drive & Partners is a recruiting agency specializing in the ERP SAP market within the Netherlands. The company first
    started focusing on the contracting market. To ensure further was hired to develop and to be in charge of the
    permanent line of business. Unfortunately, Due to economical crisis, investment in the permanent recruitment activities were (temporary) stopped. Responsibilities: business development, account management, sales
  • Eozen - Human Resources Manager

    2007 - maintenant In charge of Human Resources for Eozen Group.

    Eozen is the leading SAP consulting firm with a strong focus on customer service and innovation.

    Eozen mission statement is to help customers make effective use of SAP information technology to turn business opportunities into tangible results.

    With core values that believe in "entrepreneurship", "customer satisfaction", "expertise and commitment", "people" and "balanced growth", EoZen has demonstrated a solid track record of success and profitability, consistently exceeding its annual objectives and serving customers from leading companies in the Benelux and France.
    EoZen has been an official SAP implementation partner since 1999.

    For more information, please visit our website www.eozen.com
  • EOZEN - HUMAN RESOURCES/RECRUITMENT MANAGER

    2007 - 2008 Reason to leave: Ended contract

    EoZen is a certified preferred SAP (world's largest enterprise Software company) partner and also a leading consulting firm having a strong focus on innovation and consumer services.

    I was principally in charge of the recruitment, employees development and retention program for the Benelux and
    France regions.
  • Itelco, Belgium - Team Manager, Senior Consultant

    2006 - 2007
  • ITELCO - PERMANENT RECRUITMENT MANAGER

    2006 - 2007 Reason to was permanently placed at Itelco's biggest client EoZen.

    Started as a Senior Recruitment Consultant having the lead of the team. Only 3 months received promotion as
    Team Manager with responsibilities over the permanent department to ensure team performance, revenue and team
    growth, knowledge optimization through training. I was also responsible to generate own revenues with the assistance of a researcher.

    Responsibilities: business development, training, rsales ecruitment, selection, work delegation, team management.
  • Computer Futures Solutions, The Netherlands - Recruitment Consultant

    2004 - 2006
  • CFS (AMSTERDAM) - SALES RECRUITMENT CONSULTANT

    2004 - 2006 Reason to discovered my family was living in Belgium and relocated to get to know them
    Employed to supply a portfolio of sales recruitment services for the permanent division. As a Sales Recruitment consultant my responsibilities were to cover the Business Intelligence, Oracle and Datawarehousing markets.

    Responsibilities varied from Business Development, Account Management to a successful delivery of a full recruitment life cycle services.
  • Solectron, The Netherlands - Escalation Manager

    2003 - 2004
  • MICROWAREHOUSE (AMSTERDAM) - KEY-ACCOUNT MANAGER

    2002 - 2002 Reason to leave: The company wasn't doing too well and so lost nearly all of its employees

    Microware house is a sales and service company providing technology products and services. Here I was hired to
    help establish and standardize work and communication process whilst increasing MicrowareHouse sales revenue.

    Responsibilities: revenue generation, customer relationship management, pre-sales activities, vendor management
    and reporting management.
  • SOLECTRON BV - EXCEPTION HANDLING MANAGER

    2002 - 2004 Reason to leave: The company relocated to the south of Holland with a 5 hours travel time back and forth

    Initially hired as a temporary Customer Representative, but proved to be well suited and qualified for the function of Exception Handling Manager whilst dealing with critical issues, such as customer services, escalation & order
    management, reporting & project management of some of their main clients (IBM and NEC Computer).
  • Cisco Systems, The Netherlands - Customer Service Specialist &Trainer

    2000 - 2002
  • CISCO SYSTEMS - CUSTOMER SERVICE SPECIALIST

    Issy les Moulineaux 2000 - 2002 Reason to leave: Cisco Systems ended up its partnership with Spherion, our direct employer.

    Within Cisco Systems, I have had several responsibilities and promotions. After my first two months, I received pro-
    motion from Order Manager to II had the responsibilities to ensure qualitative after-sales services
    through order management and customer service. In this function, I operated as a Customer Service Specialist having contacts with both clients (internal & external) and vendors on a multi-national theatre. My geographical responsibilities covered France, France Dom Tom, Sweden, Norway, Finland, Benelux and UK regions.

    Besides from this, I also was operating as one of the Certified Trainers of the company delivering trainings for new
    hires on procedures, system usage and policies. My other responsibilities involved Team-Leading & Mentoring.
  • PACKARD BELL - ORDER MANAGEMENT REPRESENTATIVE

    Roissy en France 1997 - 2000 Reason to leave: Accepted a career growth opportunity at Cisco Systems.

    First started as an Administrative Representative for the Operations department having responsibilities over the
    French territories. After a period of 6 months, I was proposed to join the technical Department as a Phone technician
    to solve service and business issues. As a result of a proven growth and was asked to be part of the
    customer service logistics department, handling account management related issues as an Order Management Representative.
  • Packard Bell, NEC (NEC Computers), The Netherlands - Internal Account Manager/Order Manager

    1997 - 2000

Formations

  • Montessori College Nijmegen (Nijmegen)

    Nijmegen 1995 - 1997 LANGUAGE SKILLS

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