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Nicolas RIVAL

PARIS

En résumé

Service management
Operational management of support team
Team management
Management of critical issues on Live services
Steering comitee, service review, KPI and QOS report
ITIL v3 Foundation Certified

Specialties:
Web/wap bug tracking
Customer relation
Support solution deployment

Languages & Tools:
SQL; C#; HTML; MS project; Office; Visio; Audio Specialist

Entreprises

  • MUSIWAVE (Téléphonie Mobile)

    maintenant
  • Microsoft - Music Quality Lead

    Issy-les-Moulineaux. 2011 - maintenant
  • Microsoft - Content Project Manager

    Issy-les-Moulineaux. 2010 - 2011
  • Musiwave - Assistant support technique

    2007 - 2008
  • Musiwave - Technicien support

    2005 - 2007
  • Musiwave - Sound designer

    2005 - 2005
  • Self employed - Sound engineer

    Mumbai 2002 - 2004 Sound engineer for TV and cinema. Pre/post production.

Formations

Réseau

Annuaire des membres :