Philips Consumer Lifestyle
- Manager Marketing Technical Support
Suresnes2008 - 2012• Provide technical support relating to products and technologies to marketing, sales force and trainers.
• Follow-up of the local technological environment - digital TV, digital radio, regulation from French autorities etc. and make sure that the products introduced on the market fulfil the requirements.
• Participation to working groups in the professionnal organisations - Simavelec, HD Forum...
• Technical organization of events for the sales force and the professionnal segment - press, trade...
• Pre-sales product evaluation, testing and feedback
• In charge of product submission and relationship with the Fnac laboratory
Philips Consumer Electronics
- Technical Product Manager TV / AVM
Suresnes2001 - 2008
Philips Electronique Grand Public
- Manager Technical Helpdesk
Suresnes1995 - 2001In the Philips Service Competence Center of Marne la Vallée, has set up a b2b technical helpline towards the repair network of Spain, Portugal, Italie, French speaking parts of Belgium & Switzerland, besides to France.
• Management of a multi-cultural team of 10 people.
• Fulfilment of budget & performance indicators.
• Statistics & reporting .
• Creation of knowledge database on line.
• Set up of quality tools and ISO processes - knowledge transfer & quality info feedback .
• Internal ISO auditor and trainer.
