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Rachele CORDIER

PARIS

En résumé

DIRECTOR OF PRODUCT / PROJECT / PROGRAM MANAGEMENT
Tri-lingual French-English-Spanish


 International Cross-Functional Team Leader
 Complex project delivery expert, x-geographies, on time and within budget
 Technical Background
 SaaS / Cloud / ERP / CRM / BI / RDBMs / Payment and Billing / Mobile experience
 Offshore (India / Canada) management experience
 Methodologies: Agile / Scrum / Prince 2 / Lean / FDD / Extreme (…)
 Excellent Communicator


Mes compétences :
Project Management
Customer Relationship Management
Business Management
Product Management
Program Management
Agile / Scrum / PMI / Prince 2..
Fluent French
Fluent English
Fluent Spanish
Business Intelligence
Gestion du risque
Gestion de projet
Gestion de la relation client
ERP

Entreprises

  • ADEO LEROY MERLIN - Directrice de Programmes

    2018 - 2019 Responsable du déploiement de la solution ERP Groupe des BUs Italie, Espagne et Portugal pour un programme de transformation métier et IT sur les domaines du TMS, Finance et Retail : Pilotage de toutes les actions IT Programme du déploiement notamment :
    • Industrialisation des processus de déploiement, de support et de RUN
    • Intégration des différents modules et applications dans la SI de la BU (source / trajectoire / cible)
    • Définition, mise en place et industrialisation du process de bascule
    • Planning exécutif et opérationnel
    • Management du Budget BU
    • Mise en place des KPIs de suivi
    • Pilotage des recettes techniques, fonctionnelles et non-fonctionnelles – Garant de la qualité de livraison des systèmes
    • Pilotage de l’infrastructure et des environnements variés de la BU
    • Organisation et pilotage des chargements de données (Nettoyage / Reprise / Enrichissement) et pilotage de la QDD
    • Responsable de Déclinaison opérationnelle, des enjeux métiers, de la mise en place des KPIs (IT et métiers), et de la conduite du changement.
  • Ovh - WW Country Director + Directrice de Programmes

    Roubaix 2016 - 2018 Responsable de diriger et d’opérer avec succès les sorties de gammes dans les nouveaux datacenters, notamment :
    • Stratégie de « Discover Offer » : Produit / Prix / Mise à disposition / Support
    • Business Launch : Coordination des lancements de nouveaux produits avec tous les départements
    • Assurance et viabilité de stocks par rapport aux estimations de ventes
    • Plan de support et d’accompagnement client
    • KPIs
    • Planning de déploiement
    Également responsable de la mise en place de meilleures pratiques de gestion pour tous les programmes internes WordlWide (40+ programmess – entre 20 et 50 projets pour chaque) : Gouvernance, Organisation, KPIs / Plan capacitaire / Management des risques / Industrialisation / Business Transition / Change Management.
  • Auchan Retail France - Directrice de Programmes

    Villeneuve-d'Ascq 2016 - 2016 Responsable de la stratégie de déploiement de la Roadmap BIGDATA : Upgrades techniques, analytics, gouvernance de la donnée, modélisation de la donnée, développement et assurance qualité) couvrant 12 pays.
  • ZAGS / AXA - Associate Vice-President of Operations – EMEA

    2015 - 2016 Responsable de leader les équipes Experts métiers, Chefs de Projets, Développement, Assurance Qualité et Release Management afin de livrer le premier client EMEA en production pour une maison d’édition de logiciel dans le secteur de l’assurance. En autre :
    • Business Needs et conformité produit / développement
    • Garant de le qualité de chaque lot fourni au client ; de son budget et son timing
    • Garant du support et de la maintenance du produit, aussi bien en documentation que dans les équipes respectives
    • Responsable de toute de planification et cycle de vie du produit ainsi que de la priorisation des chantiers
  • SAGE - International - Product and Program Management

    2012 - 2014 Provider of easy-to-use business management software and services for small and medium sized organizations, with a product range varying from accounting and payroll, to enterprise resource planning, customer relationship management and payments.
    International Product and Program Director
    Responsible to start, drive and deliver Sage One, an a online accounting solution on the cloud, across multiple geographies, on time and within budget.
    Main Successes:
    * Product and Project Management processes put into place in order to be able to have an ``off the shelf'' product (Logistics, Human Resources, Product Definition, Product Marketing, Product Management, R&D, Billing, Live Services, Quality Assurance, Maintenance.. )
    * Roadmap strategy and execution across all geographies ;
    * Creation of an INTL Product Management Team across 11 countries to drive the deliveries of the product on time and within budget ;
    * Successful launch of 9 different geographies on time and within budget - 2 remaining for Q4FY14 ;
    * Support to Operations worldwide ;
    * Support to Marketing, Sales and Channels in order to help drive revenue ;
    * Creation of INTL Product Management Committee ;
    * Active mentoring of Product and Project Managers ;
    * Active player in external conferences on Product / Project / Program Management Expertise ;
  • CAST - Paris - Product Management & Release Management Director

    2010 - 2012 CAST is a leader in enablement for continual and objective assessment of the structural quality of applications being delivered to the business-preventing degraded performance, increased maintenance costs, and production system failures.
    Product Management and Release Management Director
    To assure that the product reflects the need of the market worldwide. In charge of the Product Requirements and Feature. Mentoring the Product Management Team and the Release Management Team; Sharing of Project Management practices such as capacity, scope, risk and issue management, change management, dependency management, integration management and so forth; Work closely with the development team, the QA Team and the Support team in order to improve and help the way Release Management is done within the Product Group. 9 Direct reports in PdM + 2 in RM and Documentation.
    Main Successes:
    * Roadmap strategy and execution. ;
    * Creation of a Center of Excellence within the PdM team in order to support ``non-standardized'' technical profiles such as FLEX, PL1, CShELL and so forth in order to become more effective in the deliveries of the product
    * Launch of a new product through acquisition ;
    * Launch of a quarterly Training Program open to CAST worldwide ;
    * Launch of an e-Library ;
    * Support to Operations worldwide and the Business Development Teams. ;
  • ENABLON - Senior Delivery Manager, Europe.

    Courbevoie 2009 - 2010 ENABLON provides a solution for Corporate Responsibility and QHSE Software Solutions for Governance, Risk, and Compliance.
    Senior Delivery Manager, Europe.
    Responsible for the full delivery of all implementations across Europe from specification to implementation.
  • Business Objects- London and Paris - Chief Project Manager / R&D Manager

    2005 - 2009 Leader in BI - Database Analysis. Development teams in Vancouver, India, UK, France and China.
    Chief Project Manager, PARIS
    Responsible for the full delivery of all projects driven in EDC (European Development Center) of all BI Platforms (new releases as well as maintenance - Fix packs and service packs); Creation of an Engineering Project Management Team to support all EDC Engineering Deliverables; Develop Project Management Excellence within the engineering teams and the Product Group in order to become more effective in the deliveries of products - sharing of Project Management practices such as capacity, scope, risk and issue management, change management, dependency management, integration management and so forth; Work closely and develop some new practices within PMO in order to improve the way projects are managed within the Product Group.
    Main Successes:
    * Building a very successful and focused Engineering Project Management Team with 18 project managers.
    * Use of Project Management Methodologies (FDD, Agile, Prince 2), processes and templates into place
    * Drive and deliver 1 major release; 1 minor release - 4 Service Packs - 14 Fix Packs
    * Part of a project called Early Defect Avoidance: Mission: Increase the code quality in order to decrease stabilization phase in both costs and time.
    Development Manager, London, UK
    Direct management of the Early Stage Development Team (7 direct reports in UK) and direct management of the Stabilization and Testing team in India (team of 10). Mission was to transition R&D Projects from Vancouver, develop the core of the product and relay the code to India for Stabilization and Release Management.
    Main Successes:
    * Released IQv1 ahead of schedule at 98 % stability. ;
    * Successfully transitioned R&D projects from Canada to the UK and then from the UK to India.
    * Award for the most Passionate Person in the Product Group.
    * Nominee at the World Wide BO conference for best x-site Integrator (4 nominees out of over 800 people) ;
  • QUADRIGA WW - Head of Product, Program and Project Management for Europe

    2002 - 2005 Leader in the digital entertainment solutions for the hospitality industry ((VOD / AOD / HSIA / IOTV) for Europe (6 defined languages).
    Head of Product, Program and Project Management for Europe.
    Responsible for the completion and delivery, on time and on budget, of the digital entertainment system solution for the hospitality industry (VOD / AOD / HSIA / IOTV) for Europe (6 defined languages). Management of a team of 9 direct reports. Overall key responsibilities: Strategic & tactical thinking for product segmentation and development; Business cases and financial models; Product pricing; Review of competitive activity; Development of BoMs; Product feature recommendations; GUI management; Product roadmap and product marketing; Localization management; Product maintenance and patch releases; Programme Management and progress reporting of 21 workstreams (including development, testing, operations, procurement, customer relations, sales, marketing, finance, legal) for product readiness. Other tasks include a deep involvement in customer relationship management throughout Europe and the launch of a professional services department.
    Main Successes:
    * Building a very successful and focused Product Department of 9 people.
    * Change management and baseline procedures for the product and development departments.
    * Successful delivery of a new release focused on the Nordic segmentation.
    * Launch of a Professional Services department. ;
    * Recommendation, Conception and Product Management for the next generation product line offered on Coaxial platform (currently 80% to completion).
    * Salvation of major accounts through customer relationship management
    * CEO Advisory Board Member (7 members for 450 employees). ;
  • QPass - European Product Marketing Manager

    2000 - 2002 Le B2B / B2C solutions for financial transactions over mobile and internet for digital content.
    European Product Marketing Manager.
    Main responsibilities included defining and implementing the product marketing strategy and executing plans to expand the European service offering. Main tasks included: Market segmentation analysis; Technical research analysis and documentation; Sales training; Co-ordination with the US development team to produce the product development plans for European releases. Also responsible for all technical queries and solutions for the sales and professional services department, providing technical drafts of the solutions proposed as well as enhancing the technical understanding of the sales force throughout Europe on the solutions and markets.
    Main Successes:
    * Launch of the first European Release ;
    * Major Accounts wins (Le Monde, FT, Guardian to name a few - Portfolio available on request) ;
  • PeopleSoft - Senior International Project Manager

    Colombes 1998 - 2000 Leader in CRM and ERP Solutions.
    Senior International Project Manager.
    Responsible for the successful implementation of the solutions. Responsibilities included: Scoping, Planning and Project Management (on-time and on-budget delivery of full implementations); day-to-day running of the projects, including budget and team management (35+ Business and Technical Consultants). Main solutions implemented: Help Desk, Customer Care, Sales, Marketing, HR, Billing, Networking, Financials.
    Main Success:
    * Consultancy Portfolio available on request. ;
  • Datawatch International - International Project Manager & Technical Implementation Consultant

    1994 - 1998 Leader in Support Software.
    European Beta Manager.
    Worked directly with the Development Head based in the US to coordinate product specifications and development for Europe. This included strategic and tactical thinking; Localization management; Product segmentation; Product pricing; Product feature recommendation; Product roadmap; Sales support; Programme Management (Testing, operations, professional services, sales and marketing.
    .
    International Project Manager and Technical Implementation Consultant.

    Project Manager and Technical Implementation Consultant for Help Desk and Customer Service solutions. Task included business analysis; Project scoping and full implementation throughout Europe, the United States and Canada.

Formations

  • University Of Central Lancashire (Preston)

    Preston 1991 - 1994 Spanish, german, japanese, economic and commercial law
  • University Of Central Lancashire (Preston)

    Preston 1990 - 1994 Main Subjects included European Business, European Strategic Management, Business Operations, Accounting and Finance for Managers (Financial Accounting and Management Accounting), Business Information Systems, European Community Law, Business Spanish, German and Japanese.
  • Universidad De Oviedo (Oviedo)

    Oviedo 1989 - 1990 Baccalaureate Degree

    Spanish Commercial Law
  • Macclesfield College (Macclesfield)

    Macclesfield 1988 - 1989 A Levels

    English A-Level (Macclesfield, UK) in Math, French, Spanish and English Literature:

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