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Yves FOURQUET

Bangalore

En résumé

Senior International Program Manager with proven results in the B2B services and in High Tech. I have extensive experience in customer facing role, programs and operations management.
- Strong leadership and ability to work with multicultural teams
- Technical background and affinity with a strong customer service inclination
- Excellent adaptability to new business environment and technology
- Drive for results, hands-on mentality
- Customer interface for up to 13 MEuros strategic contracts delivery
- Leading definition, implementation, launch and operations of new products and managed services
- Accountable for project setup, delivery within contractual commitments, risk and claim management, P&L, contract direct margin and customer satisfaction
- Managing customer communication and relationship.
- Crisis management and resolution.

International experience: USA, Canada, Brazil, China, India, Italy, Spain, Germany, Swiss, UK, Belgium, Netherlands, Denmark, Sweden, Russia.

Skills
Customer Relationship Management, Programs Management (Europe, Asia, America), Account Management, New services & products introduction.

Mes compétences :
Account management
Asia
Customer relationship
Customer Relationship Management
Europe
Management
Products
Relationship
Relationship management

Entreprises

  • Wipro Technologies - Program Manager

    Bangalore 2010 - maintenant
  • Infotec Europe - Program Manager Europe

    2007 - 2010 Managed programs covering 10 European countries
  • Danka Europe / Infotec Europe - Account Manager Europe

    2006 - 2007 Manage account Covering 10 European countries
  • Celestica - Global Quality Manager

    Saumur 2003 - 2006 Managed quality worldwide for a program including 9 manufacturing sites
  • AT&T / Lucent Technologies - Engineering Manager

    1996 - 2003
  • AT&T - Test Engineering Manager

    Courbevoie 1989 - 1995

Formations

Pas de formation renseignée

Réseau

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