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NOVOTEL PARIS GARE DE LYON
- Revenue & sales director - In charge of Rooms department
2012 - maintenant
- Front office management: 1 front office manager, 17 employees.
- Revenue Management & reservation department: 2 heads of department, 3 employees.
- Sales Management: 1 head of department, 1 employee.
- Increase of quality score: NPS from 9 to 29.
- Optimization of the full booking days (concretization from 30 to 65 Progression of full booking concretization (30% to 65%) & upsell increase to reach 72% from 2013 with new superiors & executives rooms.
- RevPar increase of 26%.
- Sales department reorganization with a new head of department, Yield implementation and revenue progression of 38%.
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Accor
- Distribution projects
Paris
2010 - maintenant
Distribution workshop manager (since November 2010)
- Responsible for the distribution workshop for Parisian Novotel (13 hotels).
Distribution Pullman Paris (1 month, from march to april 2014)
- Distribution sensitization, audit & actions plan for all Parisian Pullman (6 hotels).
E-distribution Project manager (6 months, from January to June 2013)
- E-distribution training implementation for Parisians Novotel (13), Thalassa (3) & assistance to the others Novotel in France.
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ACCOR, NOVOTEL PARIS GARE DE LYON
- REVENUE MANAGER
2010 - 2012
- Revenue management department with 1 assistant, 1 e-distribution trainee & a reservation team of 4 people.
- Implementation of new process and strategy to enhance the hotel result and the professionalism of the team.
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ACCOR BELUX
- REVENUE MANAGER
2009 - 2010
My first job after internships. Accor Belux has the ambition to develop the Revenue Management in all hotels based around Belgium and Luxembourg. In this organisation, my mission is to help them with the Pullman Airport. My tasks are to integrate the Revenue Management spirit in the Hotel; to analyse all hotels results, to organize corporate contracts and of course to increase the Hotel Revenue in collaboration with the General Manager.
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ACCOR Hospitality - PARIS (Evry)
- Revenue Management Distribution - RM Performance; Tracking; RM training
2009 - 2009
- Focus on Revenue Management Performance
- Worldwide deployment of RM tools
- New RM tool evolutions
- Worldwide RM network animation
- WW Follow-up and control in order to improve the respect of the RM strategy
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SOFITEL - ACCOR Hospitality - THAILAND (HUA HIN)
- Management trainee - Food & Beverages
2008 - 2008
- Food & Beverages department analysis (5 restaurants, 6 bars & 1 room-service)
- Action plan proposal for 2008/2009 – “French Touch” integration for the new Sofitel luxury standard
- Concept, organization and marketing plan for every promotion
- Staff training and monitoring (new promotion trainings, wine trainings, French class, …)
- Events organization (Wine dinner, French national day “14 juillet”, …)
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NOVOTEL - ACCOR Hospitality - CHINA (BEIJING/PEKIN)
- Management trainee - Food & Beverages
2007 - 2007
- Service organization
- Team management (15 persons)
- Organization of theme weeks
- Employee training and monitoring
- Monthly results analysis
- Supplier selection and follow-up
- Master wine list creation
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L'Antiquari Restaurant - SPAIN (COSTA BRAVA)
- In charge of terrace
2006 - 2006
- Service organization
- Sales motivation
- Team management (3 persons)
- Order taking
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Occidental Hotel Grand Flamenco Xcaret 5* - MEXICO (PLAYA DEL CARMEN)
- HOUSEKEEPER – EVENTS ASSISTANT – RECEPTIONIST – ENTERTAINMENT LEADER
2005 - 2005
- Room check and control
- Wedding and international seminar organization
- Hotel presentation to tour operators
- Sports activities (Volley-ball, Aqua gym, …)
- Entertainments (Plays, Sketches…)
- Guests reception and complaints processing
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Restaurant / Private beach “La Réserve de la Mala” - MONACO
- HEAD WAITER
2004 - 2004
- Order taking with electronic order form
- Service & cleaning
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Restaurant Invention, Disneyland Hotel Paris 4* - PARIS
- WAITRESS « XVIII CENTURY»
2004 - 2006
- Participation of Christmas and New Year party organization
- Luxury buffet service in lively and magical atmosphere
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Hôtel/Restaurant Eden Roc 4*Luxe - CORSE (AJACCIO)
- PASTRY CHEF ASSISTANT (TRAINEE)
2003 - 2003
- Desserts menu creation
- Desserts and finger food preparation
- Help in preparation of starters and mains courses
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Sports Club of Sedan Ardennes (CSSA) - ARDENNES (08)
- IN CHARGE OF VIP DINNER’S LOUNGE
2002 - 2004
- Employee needs estimation
- Service organization
- Team management (20 interims)
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Salons de Montvillers’s castel - ARDENNES (08)
- Maître d'hôtel
2002 - 2004
- Team management (4 persons)
- Schedule planning
- Employee training
- Theme dinner and weddings organization
