Emmanuel HENNEQUIN

En résumé

Entreprises

• CTG ITS - IT Support Consultant at Court of justice of the European Union - ITIL V3 Certification

  2014 - maintenant > Intégration à l’équipe de transition lors de la mise en place des équipes support IT
  objectif : démarrage du nouveau contrat dans le respect du SLA (transition avec l’ancienne équipe, rédaction de procédures de travail, formation et accompagnement des nouveaux agents Helpdesk)
  > Team leader pour l'équipe Call Centre (Suivi des SLA et impulsion des actions pour le respect des SLA appliqués au contrat, Suivi des congés)
  > Support IT (gestion analyse et traitement des demandes ou incidents utilisateurs à distance par mails ou téléphone, création de tickets, escalade aux équipes spécialistes)
  > Participation au projet d'évolution de l'outil de ticketing.
  > Certifié ITIL V3 Fondation

• PSA Peugeot Citroën - Project monitoring for IT system deployment

  Rueil Malmaison 2010 - 2014 > Replacing a GMAO application (maintenance management) by SAP (ERP):
  Role: Business Analyst.
  Impact: approximately 2000 users
  Mission: My role is to link customers (factory) and project teams to identify user needs and establish the necessary organization.
  - Building the deployment plan of the site (Planning, milestones, internal resources)
  - Census of user needs, animation project reviews and meetings with the various trades
  - Reporting activities: progress, quality of service
  - Definition of training and user training
  - Organization of tests in both pre-and recipe project
  - Support start-up and treatment of incidents (JIRA - SDI)
  - Taking into account the requests of change
  - Monitoring improvement practices
  - Administration SI
  - Users services (training provided)
  
  > Deployment of collaborative tools Microsoft Office 2010 :
  Role: Referee for deployment.
  Impact: 2200 jobs to migrate to Office 2010 and 5000 messaging migration of Lotus Notes to Outlook.
  Mission :
  - Development of training Office 2010 and Outlook
  - Training support teams
  - Development of the migration schedule by sector
  - Organization of information forums for customers
  - Support user
  - Incident Handling
  Taking account of developments, including the migration of Access databases Office 2003 to Office 2010 or the development of Sharepoint collaborative sites.

• PSA Peugeot Citroën - Windows administrator and Local application developer

  Rueil Malmaison 2005 - 2010 CONTEXT
  - Development / Debug of local applications (C++, VB/VBA)
  - Implementation of the project approach / object-oriented development
  - Windows server administration
  - Script development for automated execution tasks
  - Administration LDAP
  
  TECHNICAL ENVIRONMENT
  - Windows server (NT, 2000, 2003)
  - C++, VB/VBA language
  - MySQL and Access database
  - Business Object reporting

• PSA Peugeot Citroën - Computer support end-user

  Rueil Malmaison 2000 - 2005 CONTEXT OF THE PROJECT
  - On-going support to internal users by phone, email or in front office
  - Providing solutions to problems with regards to IT applications and equipment (Laptop, IP phone, GSM, Iphone, printer)
  - Management of the IT infrastructure including set up, maintenance and problem solving related to laptops, printers, telephone and mobiles devices
  - User creation/deletion and management of access rights
  - Provide IT support for audio/video conference
  
  TECHNICAL ENVIRONMENT
  - MS Office
  - Windows

• TDF - TV networks Designer

  Montrouge 1999 - 2000 Study and follow-up implementation of TV networks in the North East region (France)

Formations

• Conservatoire National Des Arts Et Métiers CNAM Metz

  Metz 2002 - 2005 DEST d'informatique
  
  Maîtrise, Development and Management, Informatique - Compétences acquises, disciplines abordées, activités annexes.

• IUT NANCY BRABOIS Le Montet

  Villers Lès Nancy 1995 - 1998

• Lycée Louis Bertrand

  Briey 1992 - 1995 BAC

Réseau

• David LORKOVIC

• Déborah TIQUET

• Didier BENINI

• Frederic BETHENCOURT

• Hennequin LIONEL

• Hervé DULAIRE

• Jean-Baptiste PINCEMIN

• Philippe ARZEL

• Yann ZINENBERG