FERRERO
- Sales Administration Specialist for Middle East
MONT-SAINT-AIGNAN 2011 - maintenantOperatives tasks
To receipt and transmit the orders from the salesman to the supply chain department
To insert the price list in the SAP system
To check, follow and send the documents need for the clearance (before arrival of the container)
To upload and download the stock and sales reports
To issue the credit and debit note
To create and update the new customer in the SAP system
To check the payments, letter of credit, bank guarantee
Analyses tasks
To follow, analyze and update the SAF – sales to distributor, updating the invoicing data, the orders and the shipment plan
To follow, analyze and update the SAF – sales to trade
To check and analyze the stock level in each country (stock accuracy report)
To check and analyze the sales to trade respect forecast and last year
To follow the demurrage cost
To extract and save every weeks the sales reports on the share
COLUMBIA SPORTSWEAR
- CUSTOMER SERVICE REPRESENTATIVE
Strasbourg2003 - 2010General Position Summary:
Maintain high level of customer service by responding to requests and inquiries with accurate information to accounts and sales representatives in a courteous, efficient and timely manner.
Service a group of accounts defined by geographical location.
Essential Functions/Major Responsibilities:
Answer product and order inquiries and respond to field complaints from accounts and sale representatives via phone or in writing. Includes computer research, coordination with other departments such as the distribution center or credit department. Requires prioritizing of such inquiries with some guidance from supervisors, and ensuring prompt follow-up on these inquiries.
Provide efficient order management from placement of order to delivery of goods. Includes relaying any information on order modification or delays to accounts or sales representatives. Includes review of orders prior to shipping for accuracy, completeness, and special handling requirements.
Manage first quality returns and refusals from dealers in assigned territory, including but not limited to maintenance of documentation relative to order handling variances and Purchase Order non-compliance; researching chargebacks, price errors and other post-shipment issues.
Exchange information with other departments as necessary to ensure timely and accurate delivery of orders.
Provide account assistance in response to a request or need. Includes answering procedural questions, assisting accounts with complex orders, interpreting sales programs to accounts, or providing other information.
Responsibility for sales territory extends beyond assigned account base to entire territory. Teamwork with other account representatives for the territory is essential for efficient operation.
