Mes compétences :
OFFICE 2007
Services
Support
Manager
Autonomous
Entreprises
Snecma
- Field Service Engineer – LEAP-1A engine – A320 NEO Flight Test – FRANCE (AIRBUS Toulouse).
Courcouronnes2015 - maintenant- Customer support for LEAP-1A engine EIS preparation.
- Technical interface between CFM engineering and AIRBUS Flight test team.
- OTC/AMM/TSM task and IPC validation and follow-up with Airbus counterpart.
- Debriefing/reporting with PSE (Product Support Engineering).
SNECMA - SAFRAN Group
- Field Service Engineer - CFM56 engines - SPAIN (Madrid)
Courcouronnes2013 - 2015- Customer support and technical representative (Shop and Line Maintenance - IBERIA).
- CFM services / IBERIA MSA local co-ordination and follow-up.
- Customer relationships development and improvement.
- Maintain proper communication with SNECMA teams.
Sagem
- Customer Support and Technical Assistance Manager - United Arab Emirates (Abu Dhabi)
PARIS2009 - 2012- Technical and administrative Interface between customer and company:
• To work in collaboration with French customer services : research department, supply chain & maintenance department,
• Industrial process updated for production improvement,
• Reporting drawing-up with French customer services and program manager.
- Customer support management:
• MRO responsible on SAGEM optronics devices installed on customer MBT,
• MBT LECLERC and BMP3: Sight and thermal camera IV&V,
• Progress meeting: reporting follow-up, liaise with customer and program manager.
- Customers technical training and supervisory: Transfer of technology and knowledge to Emiratis and end user: OJT
- Customer trials: Technical representative for the trials on thermal imager and optronics binoculars devices.
- Commercial and contract management: Estimate drawing-up and contract follow-up (FOS contract).
- Supply chain coordination and management: Improvement of the spare parts stock (operational availability).
Sagem
- Technical Assistance Coordinator & Technical Representative - UAV's program - France -
PARIS2007 - 2008- Worlwide UAV’s technical assistance mission coordination.
- Customer support : MRO on SAGEM SPERWER UAV’s.
. UAV's Troubleshooting and repairs.
. Preventive and curative maintenance.
. To elaborate technical reporting.
. To follow and to update the technical documentation.
. To participate at the technical meeting with the customer.
Sagem
- Avionic deputy team leader - Supply Chain coordinator - Mirage V retrofit - HORUS program - Egypt -
PARIS2006 - 2007- Aircraft retrofit (Mirage 5): Weapon and navigation system, radio.
- System integration: IV&V: Avionics system and sub-system integration, validation and verification.
- Supply chain coordination and management: Sourcing of sub-assemblies to improve the spare parts stock (operational availability).
Sagem
- Deputy team leader - Mirage V retrofit - ROSE 3 program - Pakistan -
PARIS2005 - 2006- Aircraft retrofit (Mirage 5): Weapon and navigation system, radio.
- System integration: Avionics field responsible:
• Coordinating aircraft modifications and retrofit program,
• IV&V: Responsible for the avionics system and sub-system integration, validation and verification.
SOGITEC - Dassault Group
- Aeronautical instructor - Technical author - Avionics field -